> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mythex.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Mythex — Intercom chat, email, and what to include in a good support request.

# Support

## Contact options

| Channel                                                 | Best for                                       |
| ------------------------------------------------------- | ---------------------------------------------- |
| **In-app Support (Intercom)**                           | Fast product questions while you are logged in |
| **Email** [support@mythex.ai](mailto:support@mythex.ai) | Billing, account access, detailed write-ups    |
| **Docs** (this site)                                    | How-to and reference                           |

Pro includes **priority support**. Enterprise includes dedicated support and onboarding — ask via email.

## What to include

When you contact support, include:

* The email on your Mythex account
* Project ID or project URL (`/p/...`) if relevant
* What you expected vs what happened
* Screenshots or error text from the agent / publish UI
* Approximate time (with timezone) if it is intermittent

## Billing and refunds

Billing and refund outcomes are reviewed by the team. Typical response window for billing reviews is **1–2 business days**. Use email for billing disputes and unexpected charges.

## Security and abuse

Report abuse or suspicious activity to [support@mythex.ai](mailto:support@mythex.ai). See also [Acceptable Use](https://mythex.ai/acceptable-use) and [Terms](https://mythex.ai/terms).

## Legal

* [Privacy Policy](https://mythex.ai/privacy)
* [Terms of Service](https://mythex.ai/terms)
* [Cookie Policy](https://mythex.ai/cookies)
* [Acceptable Use](https://mythex.ai/acceptable-use)

## Related

* [FAQ](/introduction/faq)
* [Manage billing](/billing/manage)