Support
Contact options
Where to click
Email support@mythex.ai works from anywhere — billing, account access, and write-ups that need attachments.
Pro includes priority support. Enterprise includes dedicated support and onboarding — ask via email.
How in-app chat works
- Mythex AI answers first. It has the docs, your plan, and your account context. When a question needs a person — billing, refunds, account access — it hands the conversation to a teammate and tells you so.
- You do not have to wait with the panel open. When a teammate answers, we email the address on your account with their reply and a link back to the conversation.
- Past conversations stay. Open History in the panel to read an earlier one. New chat starts a fresh conversation and leaves the old one readable.
- End chat hands the conversation back to Mythex AI, so your next question is answered immediately instead of waiting for a person.
- Quiet conversations close themselves. If a teammate has answered and nothing comes back, we ask once whether you are still there and then close it. Writing again picks it straight back up with the AI.
What to include
When you contact support, include:- The email on your Mythex account
- Project ID or project URL (
/p/...) if relevant - What you expected vs what happened
- Screenshots or error text from the agent / publish UI
- Approximate time (with timezone) if it is intermittent