Skip to main content

​
Support

​
Contact options

Pro includes priority support. Enterprise includes dedicated support and onboarding — ask via email.

​
What to include

When you contact support, include:
  • The email on your Mythex account
  • Project ID or project URL (/p/...) if relevant
  • What you expected vs what happened
  • Screenshots or error text from the agent / publish UI
  • Approximate time (with timezone) if it is intermittent

​
Billing and refunds

Billing and refund outcomes are reviewed by the team. Typical response window for billing reviews is 1–2 business days. Use email for billing disputes and unexpected charges.

​
Security and abuse

Report abuse or suspicious activity to support@mythex.ai. See also Acceptable Use and Terms.